FA Premier League Ticketing Policy

FA PREMIER LEAGUE TICKETING POLICY Home Match FA Premier League ticketing policy Match Tickets for home FA Premier League games are sold as follows:Match Tickets will go on sale 42 days before the fixture – where 42 days falls on a Saturday or Sunday the Match Tickets will go on sale on the following Monday or if Monday is a â€Å"Bank Holiday†, then Tuesday:Week 1 of sales at 1 per Member only.Week 2 of sales of up to 2 extra Match Tickets per Member and 2 extra Match Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per Member/Season Ticket Holder).Week 3 – general sale (maximum of 4 per person) – subject to availability. A premium of  £5 per adult Match Ticket and  £2.50 per juvenile/Senior Citizen Match Ticket will be applied to all non-corporate Match Tickets sold during the general sale period. The premium for general sale Match Tickets has been introduced as part of the ongoing initiative to stop the flow of Match Tickets t o ticket touts.All Match Ticket on sale dates and times are subject to change.Chelsea Football Club reserves the right to review the number of Match Tickets Members/Season Ticket Holders can purchase on a match by match basis.95% of Match Tickets will be on sale via www.chelseafc.com with the remaining 5% being sold at the box office to personal callers and via call centre on 0871 984 1905****.FA Premier League Matches will now be priced at category AA, category A or category B. Match Tickets for Matches against Arsenal, Liverpool, Manchester City, Manchester United and Tottenham will be priced at category AA. Aston Villa, Everton, Fulham, Newcastle United, Queens Park Rangers and West Ham United will be priced at category A. All remaining Matches will be priced at Category B. Chelsea Football Club reserves the right to change the pricing category of any Match.There will be no upgrades or downgrades on Season TeamCards or Match Tickets.Refunds will only be made in accordance with th e Match Ticket Conditions of Issue. Any refunds can be made at the box office providing the Match Tickets are received back no later than 48 hours before the Match. Refunds can only be made on production of the actual Match Ticket.All personal callers at the box office must carry their Season TeamCard or Membership card with them in order to purchase and/or collect Match Tickets.Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground.All persons irrespective of age must be in possession of a valid Match Ticket. All Match Ticket sales are subject to availability.Domestic cup Home Matches Season Ticket Holders will always have a period in which they can reserve their own seat before all Chelsea domestic cup Home Matches.The initial selling date varies depending on the number of days Chelsea Football Club has to sell Match Tickets but procedure will normally follow the following pattern:Initial selling period for Season Ti cket Holders to purchase their own seat*.Then a period at 1 per Member only.Next sales period at 2 extra Match Tickets per Member and 2 extra Match Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per Member/Season Ticket Holder)General sale to follow at date to be agreed, subject to availability.The discounted pricing structure for domestic cup Home Matches is subject to agreement prior to each Home Match with the visiting club, as per competition rules. There will be no upgrades or downgrades on Season TeamCards or Match Tickets.Chelsea Football Club reserves the right to change the pricing category of any Match.Season Ticket Holders’ seats will be held for a period of 6 days whereby they will be able to purchase their own seat*. The final day will see the reservation removed and Season Ticket Holders who have not purchased or have been moved from the Shed End (where the away club has taken the full allocation) will be able to log in and purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period.These timings may alter if there is a reduced selling period.Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground.All persons irrespective of age must be in possession of a valid Match Ticket.All Match Ticket sales are subject to availability.Away Match FA Premier League ticketing policy Match Tickets for FA Premier League Away Matches are sold as follows:All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a Saturday/Sunday the Match Tickets will go on sale the following Monday or, if Monday is a Bank Holiday, then Tuesday. Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters who are Members of the FA Premier League Away Match Ticket scheme have been removed from the overall allocation available.Match Tickets will be sold as follows:Season Ticket Holders can purchase one Match Ticket per person. Supporters who are part of the FA Premier League Away Match Ticket scheme will have their Match Tickets sent out automatically approximately 28 days before the Match.Members can purchase one Match Ticket per person.Season Ticket Holders and Members will be able to purchase an extra 2 Match Tickets (maximum of 3 Match Tickets in total).Match Tickets for fixtures against Wigan will go on general sale subject to availability. All other Away Matches will NOT go on general sale.Match Ticket on sale dates and times are subject to change.These Match Tickets will be allocated on a first come, first served basis. 95% of Match Tickets for each game will be sold online and 5% will be sold to personal callers at the box office and via the call centre on 0871 984 1905****.If Chelsea Football Club does not sell the entirety of its Away Match Ticket allocation, no refunds will be offered and/or Match Tickets r edeemed.Refunds will only be made in accordance with the Match Ticket Conditions of Issue. Any refunds may be made at the box office for Away Matches providing the Match Tickets received by Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match. Refunds can only be made on production of the actual Match Ticket. Match Tickets not collected from the box office will not be refunded under any circumstances.All Match Ticket sales are subject to availability.FA Premier League Away Match Ticket scheme For the 2013/14 season, only Season Ticket Holders will be eligible to apply to join this away scheme, as well as 200 Members.Initially, all existing supporters in the 2012/13 FA Premier League Away Match Ticket scheme will be given an opportunity to renew before new applications are invited from any other Season Ticket Holder, until the scheme reaches a capacity of 800 Season Ticket Holders. Chelsea FC will also have 200 spaces for Members to be part of this scheme on a first come first served basis. The scheme will have a maximum of 1000 supporters in total.The Away Match season ticket will cost  £880 and will be payable by direct debit. This will be payable over 8 monthly payments (final instalment is not a fixed amount). If at the end of the season the cost of the 19 FA Premier League Away Matches is more or less than the  £880 the eighth and final instalment will be changed accordingly. All Match Tickets will be sent out automatically approximately 28 days prior to the Match (subject to the Match Tickets arriving from the away club).Supporters on the scheme will receive all concession discounts offered to Chelsea from the away team.Domestic cup Away Match Ticket scheme (excluding FA Cup/League Cup Finals and FA Cup semi-finals) For the 2013/14 season, subject to availability, first priority on domestic cup Away Match Tickets will be given to those in the FA Premier League Away Match Ticket scheme. Supporters on this scheme will be given a priority period where they can purchase a Match Ticket. This will not be a compulsory purchase and supporters on this scheme will not be removed if they do not purchase.Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters who are Members of the FA Premier League Away Match Ticket scheme have been removed from the overall allocation available.Away Match Tickets will NOT go on general sale, unless otherwise stated.Platinum supporters clubs will have an allocation of a maximum of 150 Match Tickets to distribute to their group Members (who must also be official Chelsea Football Club Season Ticket Holders or Members).If demand for an Away Match outweighs supply, priority will be given to away scheme Members who purchased Match Tickets for all UK Away Matches in 2012/13 season.Refunds will only be made in accordance with the Match Ticket Conditions of Issue. S uch refunds can be made at the box office for Away Matches providing the Match Tickets received by Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match.League Cup Semi-Finals will follow the above sales procedure.If Chelsea Football Club does not sell the entirety of its Away Match Ticket allocation, no refunds will be offered and/or redeemed.All Match Ticket sales are subject to availability.UEFA CHAMPIONS LEAGUE TICKETING POLICY UEFA Champions League Home Match pricing policy and selling arrangements Tickets for UEFA Champions League Home Matches will go on sale as follows:Initial selling period for Season Ticket Holders to purchase their own seat*.Then a period at 1 per Member only.Next sales period at 2 extra Match Tickets per Member and 2 extra Match Tickets per Season Ticket Holder (no more than 3 Match Tickets in total per Member/Season Ticket Holder)General sale to follow at date to be agreed, subject to availability.These timings may alter if there is a reduced selling period, especially for knockout stage games, though phasing will stay the same.Chelsea Football Club reserves the right to review the number of Match Tickets Members/Season Ticket Holders can purchase on a Match by Match basis.Any Season Ticket Holders who are displaced in the Ground due to outside broadcast/UEFA requests will be able to purchase an available seat elsewhere in a non-corporate area within the Ground at their current seat price.Season Ticket Holders' seats will be held for 6 days*. The final day will see the reservation removed and Season Ticket Holders who have not purchased or have been moved for outside broadcasting reasons will be able to log in and purchase the seats that are not taken by fellow Season Ticket Holders in the reservation period.Juvenile and Senior Citizen Season Ticket Holders may purchase their own seat at a 50% concession for UEFA Champions League knockout stage Matches only (excluding the East Stan d). This discount will only apply in the reservation period for supporters whose seats are not affected by the outside broadcasting areas. Season Ticket Holders who have to move seats due to the outside broadcasting area will be able to apply for the discount on the final Season Ticket Holder day where the reservation period has been removed.Round of 16 Matches will be priced at category A Match Ticket prices. Quarter finals and semi-final Matches will be priced at category AA.Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the stadium.UEFA Champions League Away Match Ticket scheme Initially, all existing supporters in the 2012/13 away UEFA Champions League Away Match scheme will be given an opportunity to renew before new applications are invited from any other Season Ticket Holder/Member, until the scheme reaches a capacity of 800 Season Ticket Holders. Chelsea Football Club will also have 200 spaces for Members to be pa rt of this scheme on a first come first served basis. The scheme will have a maximum of 1000 supporters in total.Supporters on the UEFA Champions League Away Match scheme will be given a priority period where they can purchase a Match Ticket. Failure to purchase within this reservation period will not result in removal from the scheme, however a seat will no longer be guaranteed. Supporters will then need to purchase Match Tickets in the relevant purchasing period (Season Ticket Holders in the Season Ticket Holder period and Members in the Member period). Tickets are sold subject to availability.Supporters on the scheme can miss one Match and will not be removed from the scheme. Supporters will be removed from the scheme if they do not collect the Match Tickets they have purchased from the box office or fail to purchase Match Tickets for two or more Matches.All supporters completing the declaration form may be asked to provide proof of transport booking (non-UK matches only).If dema nd for an Away Match outweighs supply, priority will be given to UEFA Champions League Away Match scheme Members who also purchased Match Tickets for all UEFA Away Matches in the 2012/13 season.The Away Match Ticket scheme holders within the scheme get first option on Match Tickets for all UEFA Champions League Away Matches, subject to availability.All Match Tickets go on sale 28 days before the Match. Where 28 days falls on a Saturday/Sunday the Match Tickets will go on sale the following Monday or, if Monday is a Bank Holiday, then Match Tickets will go on sale the following Tuesday.Additionally, hospitality sales will receive 10% of the allocation from the away club. Chelsea Football Club’s travel partner will also receive an allocation from Chelsea Football Club. The Chelsea Football Club travel partner allocation will be sold in line with Chelsea Football Club’s Ticketing Policies.Platinum supporters clubs will also receive 50 Match Tickets (excluding Match Ticket s for the final and the semi-final) where Chelsea Football Club receives more than 2000 Match Tickets from the opposing club.Remaining Match Tickets will be split between Season Ticket Holders (60%) and Members (40%) after the allocation for hospitality sales (10%) and supporters of the UEFA Champions League Away Match scheme have been removed from the overall allocation available.Match Tickets will be sold as follows:supporters who are part of the UEFA Champions League Away Match scheme can purchase a Match Ticket within this period. Season Ticket Holders can purchase one Match Ticket per person.Members can purchase one Match Ticket per person.These Match Tickets will be allocated on a first come, first served basis. 95% of Match Tickets for each Match will be sold online and 5% will be sold to personal callers at the box office and call centre.Match Tickets for Away Matches can be collected from the box office with the fully completed declaration form. Alternatively Match Tickets can be posted out via royal mail special delivery at an extra cost. Supporters who request to have their Match Tickets sent out should note this will be at their own risk. Chelsea Football Club will not be liable in the event that the Match Tickets do not arrive, in which case such tickets cannot be duplicated or refunded. This will also apply to any friends and family purchases made online.In order to ensure that Match Tickets have not been transferred, supporters may be subject to a ticket check at the turnstiles by Chelsea Football Club’s employees and/or officers. Therefore all supporters will be required to be in possession of their Match Ticket and passport (or a copy of the photographic page) when attending the Match.In this instance it may be necessary, for security reasons, to issue the Match Tickets in the host country.Tickets for UEFA Champions League Away Matches are non-transferable and the Season Ticket Holder/Member must be the customer who travels to the Match .Refunds will only be made in accordance with the Match Ticket Conditions of Issue. Such refunds can be made at the box office for Away Matches providing the Match Tickets given to Chelsea Football Club are on a sale or return basis and returned no later than 48 hours before the Match. Match Tickets not collected from the box office will not be refunded under any circumstances.Supporters who do not collect their Match Tickets will not be entitled to a refund and will not be rewarded with loyalty points. Supporters who fail to collect Match Tickets for UEFA Champions League Away Matches will be removed from the UEFA Champions League Away Match scheme.All Match Tickets are subject to availability.DUPLICATE TICKET PROCEDURE FOR HOME MATCHES Duplicate Home Match Tickets (Season Ticket Holder’s seats) Season Ticket Holders who DO NOT bring their Season TeamCard with them on matchday must visit the box office on the day of the Match where a duplicate Match Ticket may be issued at a cost of  £5 per Match Ticket. Photographic proof of ID is essential and only the Season Ticket Holder can collect a duplicate Match Ticket. It is important to note that only the Season Ticket Holder who owns the Season TeamCard will be able to collect the replacement Match Ticket.Duplicate Home Match Tickets (general Match Tickets) Supporters who DO NOT bring their Match Tickets with them on matchday or where their Match Tickets have not arrived in the post must visit the box office on the day of the Match where duplicate Match Tickets may be issued at a cost of  £5 per Match Ticket (if lost or damaged). Photographic proof of ID is essential. It is important to note that only the customer who made the original purchase will be able to collect the replacement Home Match Ticket.PROCEDURE FOR AWAY MATCHDAY TICKETS LOST OR STOLEN Duplicate Away Match Tickets (not including UEFA Champions League Matches) Supporters' Match Tickets for an Away Match that do not arrive must contact the Chelsea Football Club call centre on 0871 984 1905**** no earlier than 48 hours before the Match in order to request a duplicate Away Match Ticket. A request will be sent to the away club and a duplicate Away Match Ticket will be made available for collection at the away stadium’s box office. All supporters must attend the relevant away club's box office on the day of the Match with photographic proof of ID to collect the replacement Away Match Ticket(s). We regret that duplicate Away Match Tickets for UEFA Champions League Away Matches cannot be provided unless otherwise stated.FA CUP SEMI-FINAL AND FA CUP/LEAGUE CUP FINAL SELLING PROCEDURES Match Tickets for FA Cup/League Cup finals and FA Cup semi-finals will go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets.Match Tickets for these Matches will go on sale as follows:Supporters on the UK Away Match scheme will be able to purchase one Match Ticket per person.Season Ticket Ho lders will gain priority depending on how many loyalty points they have. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points first. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had reasonable opportunity to apply for a Match Ticket.Once the Season Ticket Holder sales period is complete, Members will be invited to apply again using the loyalty point method.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.UEFA CHAMPIONS LEAGUE SEMI-FINAL (AWAY LEG) AND FINAL SELLING PROCEDURES Match Tickets for Champions League Semi-Final (Away Leg) and Final will go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets on a loyalty point basis.Match Tickets for these Matches will go on sale as follows:The UEFA Champions League Away Match scheme Members will be able to purchase one Match Ticke t per person.Match Tickets will then be sold to Season Ticket Holders on a loyalty point basis. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had a reasonable opportunity to apply for a Match Ticket.Remaining Match Tickets will be sold to Members on a loyalty point basis. Match Tickets will go on sale to Members with the highest number of loyalty points. This process will continue until all the Match Tickets are sold.For European Away Matches Chelsea Football Club and Chelsea Football Club’s travel partner will both receive an allocation of Match Tickets. Both allocations will be sold on a loyalty point basis initially with the same points totals each day. However once one of the allocations has sold out the remaining allocation will continue to be sold on a loyalty point basis until they are sold out.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availabilitySUPER CUP SELLING PROCEDURES Match Tickets for the Super Cup go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets on a loyalty point basis.Match Tickets for this Match will go on sale as follows:The UEFA Away Match Scheme Members from the end of the 2012-2013 season will be able to purchase one Match Ticket per person.Match Tickets will then be sold to Season Ticket Holders on a loyalty point basis. Match Tickets will go on sale to Season Ticket Holders with the highest number of loyalty points from the previous season first. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had a reasonable opportunity to apply for a Match Ticket.Remaining Match Tickets will be sold to Members on a loyalty point basis. Match Tickets will go on sale to Members with the highest number of loyalty points from the previ ous season first. This process will continue until all the Match Tickets are sold.For European Away Matches Chelsea Football Club and Chelsea Football Club’s travel partner will both receive an allocation of Match Tickets. Both allocations will be sold on a loyalty point basis initially with the same points totals each day. However once one of the allocations has sold out the remaining allocation will continue to be sold on a loyalty point basis until they are sold out.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.COMMUNITY SHIELD Tickets for the Community Shield will go on sale to Season Ticket Holders first with Members able to purchase any remaining Match Tickets.Tickets for these Matches will go on sale as follows:Away Match scheme Members for the 2013-2014 season will be able to purchase one Match Ticket.Season Ticket Holders will gain priority depending on how many loyalty points they have. Ticket s will go on sale to Season Ticket Holders with the highest number of loyalty points from the previous season first. This process will continue until all the Match Tickets are sold or all Season Ticket Holders have had reasonable opportunity to apply for a Match Ticket.Once the Season Ticket Holder sales period is complete, Members will be invited to apply again using loyalty points from the previous season.No refunds can be made for Match Tickets purchased for these Matches.All Match Ticket sales are subject to availability.CONCESSIONS Supporters are reminded that adults cannot use concession Match Tickets or Season TeamCards to gain entry to the Ground.Senior citizens Any Season Ticket Holder who qualifies for Senior Citizen concessions during season 2012/13 will be able to renew their seat for season 2013/14 at the Senior Citizen concessional price. Subject to the paragraph below, to qualify as a Senior Citizen you must be 65 or over as of the 31st July 2013.Customers who turn 65 during the season will be able to call the call centre or visit the box office during the reservation period and reserve their seat for cup or UEFA Champions League Matches at the reduced concession price.Supporters who are renewing their Season TeamCards and who previously have held a Senior Citizen concession Season TeamCard will be able to renew for the 2013/2014 season at the concession price.Juveniles To qualify as a juvenile you must be under 18 as of the 31st July 2013.Family centre (East Stand Lower)/East Upper The family centre will continue to operate in the East Lower Stand offering unlimited concessionary seating to juveniles and Senior Citizen concessions.Individual adult Match Tickets are not available for purchase within this area.A maximum of 2 adult seats per juvenile seat are available.TICKETING LOYALTY SCHEME Chelsea Football Club Season Ticket Holders and Members loyalty scheme For the 2013/14 season, the loyalty scheme will continue to operate for all Chelsea F ootball Club Home and Away Matches.Loyalty points will be used prior to domestic cup finals, UEFA Champions League semi-finals and final and the FA Cup semi-final**. Points earned leading up to these Matches will be activated, giving priority on Match Tickets, subject to availability.Points will be awarded dependent on opposition/competition. 1 point: Arsenal Liverpool Manchester City Manchester United TottenhamUEFA Champions League Home Matches in the knockout stages3 points:All other Home and Away Matches in the FA Premier League5 points:FA Cup, League Cup Home and Away Matches, UEFA Champions League group stage Home matches and all UEFA Champions League Away matches.Match Tickets for the Arsenal, Liverpool, Manchester City, Manchester United, Queen Park Rangers and Tottenham Home and Away Matches will be sold on a loyalty point basis where possible. In the event that any of these Matches take place in the first month of the season, the previous season’s loyalty points will be taken into account. Chelsea Football Club reserves the right to allow Season Ticket Holders a further opportunity to apply for the Members’ Away Match Ticket allocation should they not sell out in adequate time.Points will not be awarded for attendance at any domestic cup final, UEFA Champions League final, FA Cup semi-final and Final, Super Cup Final, Community Shield or World Club Championships. Loyalty points will only apply to Match Tickets purchased from the box office/call centre and via Thomas Cook for UEFA Champions League Away Matches.Points will be issued per Match and not per Match Ticket.A 5 point bonus will also be awarded to any Member who renews their Membership/enrols for the 2013/14 season before close of business on 31st July 2013. Further point bonuses may be attached to specific Matches during the season.Loyalty points take a minimum of 48 hours to be added to a Season TeamCard/Membership card once a sale has been processed.IF ANY SEASON TICKETS BECOME AVALABLE FOR FUTURE SEASONS THE LOYALTY POINT SCHEME WILL BE USEDDUPLICATE SEASON TEAMCARD PROCEDURE Duplicate Season TeamCards (Lost/Damaged) Season Ticket Holders who have lost or damaged their Season TeamCard must contact the call centre or visit the box office and a duplicate may be issued at a cost of  £25 per card. The Season TeamCard can only be collected from the box office and will not be sent out. It is important to note that only the Season Ticket Holder will be able to collect the replacement Season TeamCard.Duplicate Season TeamCards (Stolen) Season Ticket Holders who have had their Season TeamCard stolen must contact the call centre or visit the box office and a duplicate may be issued with the crime reference number and the police station it has been reported to. The Season TeamCard can only be collected from the box office and will not be sent out. It is important to note that only the Season Ticket Holder will be able to collect the replacement Season TeamCard.Se ason TeamCard Moves Season Ticket Holders will be able to send in their completed Season TeamCard application form stating where they wish to move to. Chelsea Football Club will accommodate seat moves on a first come first come first served basis subject to availability. No seat move is guaranteed and the best available seat will be allocated according to the options stated on the application form.Season TeamCard name changes Season Ticket holders can change the name on their Season TeamCard by sending a letter from the original Season Ticket Holder confirming that they wish to relinquish the seat and who they are passing it to. Should the name be changed before the Season TeamCard is renewed this will be free of charge. However, should a name change take place once the Season TeamCard has been renewed there will be a charge of  £25.MATCH TICKET PURCHASING POLICY General Sale Match Tickets Match Tickets sold on general sale for all Chelsea Football Club FA Premier League Home Matc hes or UEFA Champions League Home Matches will be sold for an additional  £5 for adults and  £2.50 for juveniles/Senior Citizens as compared to the Members’ admission price, subject to availability.Should Match Tickets go on general sale for Champions League Matches, Match Tickets WILL NOT be sold to non-Members who appear to be supporters of the opposing club.Should Match Tickets go on general sale for domestic league or domestic cup Matches, Match Tickets may not go on sale to non Members who live in certain postcodes or areas within the vicinity of the visiting club.As part of its anti-touting policy Chelsea Football Club will not accept cash payments at the box office when Match Tickets are on general sale to non-Members. Photographic identification will also be required for all Match Tickets sold on general sale. General sale Match Tickets may also be retained at the Chelsea Football Club box office for collection on matchday only. Photographic identification will be required to collect the Match Tickets. For the avoidance of doubt, Match Tickets can only be collected by the Ticket Holder who place the Match Ticket order and to whom such Match Tickets are issued.Box office opening hours General box office opening hours for personal callers are as follows:Monday to Friday9:15am – 5pm Non-match day Saturdays9am – 12pm Non-match day SundaysClosed Match days 3pm or earlier kick off 9am – Half time Match days 12:30pm kick off 9am – Half time Match day Saturdays 5:30pm kick off11am – Half time Match day Sundays 3pm or earlier kick off9am – Half time Match day Sundays 4pm kick off10am – Half time Midweek matches 7:45pm/8pm kick off9:15am – Half timeOn home matchdays, Match Ticket sales/collections for all other Matches (excluding the Match played on that day) will not be available less than 2 hours before kick off. This is to assist supporters with collections and enquiries for that particular Ma tch.Call centre opening hours Monday to Friday9:15am – 5pm Non-match day Saturdays9am – 12pm Non-Match day SundaysClosed Match days 3pm kick off 10am – 1pm Match days 12:30pm kick off 9am – 10:30pm Match day Saturdays 5:30pm kick off 12pm – 3:30pm Match day Sundays 3pm or earlier kick off9am – 1pm Match days Sundays 4pm kick off12pm – 2pm Midweek matches 7:45pm/8pm kick off9:15am – 5pmShould a Home Match move from the Saturday to the Sunday the box office and call centre will NOT be open on the Saturday prior to the Match.Methods of payment We currently accept the following methods of payment:Visa, MasterCard, Maestro, and American Express. Cash payments are also accepted at the box office from personal callers only (excluding general sale). Season TeamCard renewals may also be paid for by the Premium Credit/Chelsea Football Club Instalment Plan, which allows payment for the Season TeamCard in six monthly payments.Internet, box office and call centre purchasing Match Tickets may be purchased by Season Ticket Holders/Members at the box office, call centre and www.chelseafc.com.All Match Tickets will go on sale on the internet at 7am. All Home and Away Match Tickets will go on sale at the box office and call centre from 9am.95% of Match Tickets for each Match will be sold online and 5% will be sold to personal callers at the box office and via the call centre.Chelsea Football Club reserves the right to alter this split of Match Tickets between online sales, personal callers and the call centre at any time.Subject to availability, the general public will be able to purchase Match Tickets from www.chelseafc.com, call centre and the box office.Members or Season Ticket Holders who wish to purchase at the box office must have all Season TeamCards or Membership cards with them. Supporters visiting the box office will only be able to purchase a maximum of 10 Match Tickets per person. The customer making the transa ction must be a Season Ticket Holder or Member and must produce photographic identification on request.Match Ticket administrative fee All Match Ticket credit/debit card transactions will be subject to a  £1.50 per Match Ticket administration fee.Restricted view seating Restricted view Match Tickets are recommended for adults only.Membership purchases Supporters purchasing Membership should note that once a Membership is processed Match Tickets cannot be purchased until the Membership is active. Membership can take a minimum of 48 hours to become active before supporters can purchase Match Tickets. The Membership process can also take up to 28 days to be completed which includes communication of the Membership cards.Match Ticket exchange Season Ticket Holders and Members can visit the Ticket Exchange to buy officially authorised Match Tickets. Season Ticket Holders will be able to sell their seats for Home Matches and Members will be able to purchase Match Tickets. This is an onli ne service available from www.chelseafc.com. This process can take a minimum of 48 hours to register once the Membership process is complete.Posting of Match Tickets Chelsea Football Club’s responsibility for Match Tickets ends from the moment the Match Tickets are posted. Chelsea Football Club is therefore not responsible for any failings in the postal system.Touting information If you pay more than the face value of a Match Ticket or have bought a Match Ticket(s) from a tout or an online ticket agency such ticket will be invalid and you are likely to be refused entry or ejected from the stadium. However, if you send details of the Match Tickets to [email  protected] the matter will be investigated and, if the Match Tickets are not forgeries, they will be validated. The unauthorised sale of football tickets is a criminal offence under UK law. Distribution of Match Tickets is only permitted in accordance with clause 4.3 of the Match Ticket Conditions of Issue and providing the Match Ticket is transferred for no more than the face value of the Match Ticket and the pro-rata part of any administration charge.Chelsea Football Club and/or any registered ticket agent will only sell Match Tickets for Chelsea Football Club Matches at face value plus any administration charge.As part of its anti-touting policy Chelsea Football Club will not accept cash payments at the box office when Match Tickets are on general sale to non-Members. Photographic identification will also be required for all Match Tickets sold on general sale. General sale Match Tickets may also be retained at the Chelsea FC box office for collection on matchday only. Photographic identification will be required to collect the Match Tickets. For the avoidance of doubt, Match Tickets can only be collected by the Ticket Holder who placed the Match Ticket order and to whom such Match Tickets are issued.Group bookings Supporters wishing to purchase Match Tickets for 10 or more people can make an app lication by visiting www.chelseafc.com/tickets. Here an application can be made (subject to availability and allocation) for certain Home Matches listed. Applicants will need to complete an application form. Chelsea Football Club will endeavour to respond to the application within 5 working days. Please note that applications cannot be made for Matches that are not listed. Match Tickets will also be priced at the non-Members’ rate.Chelsea Football Club retains the right to review and update this policy at any time during the season.Supporters’ Segregation Home Match Tickets and Season TeamCards are for the use of supporters of Chelsea Football Club only. By applying for these and/or using the same, a supporter warrants and represents that they are a supporter of Chelsea Football Club and, in particular, that they are not supporters of the opposing team at any given Match. Any Ticket Holder who breaches this warranty and representation is liable to be ejected from the G round with no refund or other compensation.ALL POLICIES AND TICKETS ARE SUBJECT TO THE MATCH TICKET CONDITIONS OF ISSUEThis document is designed solely to assist supporters by explaining Chelsea Football Club’s Ticketing Policy. It is not legally binding and is subject to change at any time at the sole discretion of Chelsea Football Club.For the terms and conditions which govern the issue, application for and/or purchase of any Match Tickets referred to within this Ticketing Policy, please refer to Chelsea Football Club’s Match Ticket Conditions of Issue which are available for inspection at www.chelseafc.com. The Match Ticket Conditions of Issue also incorporate the Chelsea Football Club Ground Regulations, which are available for inspection at Chelsea Football Club’s offices and are displayed at all entrances to and elsewhere in the Ground.In the event of any conflict between this Ticketing Policy and the Match Ticket Conditions, the Match Ticket Conditions sh all prevail.Capitalised words and expressions used in this Ticketing Policy shall have the same meanings as those used in the Match Ticket Conditions of Issue.